Returns & Payment security

Payments and website security


Both payment and refunds will be invoiced in Euros (EUR) or USD ($) according to your country of origin.

Methods of payment:

Credit or debit card
We accept the following cards: Visa, MasterCard or American Express.
Please enter your card details and the CVV code (Card Verification Value), an extra guarantee for the transaction. Remember that you can save your favourite cards, safely, inside your account and make your following purchases that much easier.

Purchase online easily without having to provide your credit card details on the web site. SelectPayPal as the method of payment and you will automatically be redirected to the PayPal web site. If you already have an account created, you will be able to proceed with the payment. Refunds will also be made through PayPal.

Our company uses the Stripe payment system. This platform is certified as a level 1 PCI service provider (the strictest certification level), created using single-use codes. For your security, Stripe will not save any data from your credit or debit card; rather this information will be stored on its system as encrypted data. You may read more about Stripe security on the following link:

Returns & Exchanges

You can return a purchased product through this web site, completely free of charge within a period of 15 days from the date on which you received the order.

We do not exchange products. If you require a product exchange, you must return the received article and make a new purchase.

Please fill in the contact form and we will collect the product at the address supplied by you.

Our Customer Care Service will proceed to pay your invoice and will refund you with the total amount of your order after checking that the product has been received in the same condition as it was sent and that it contains all its original packaging.

If we receive your returned article without all the packaging, 10 Euros will be deducted from the amount of your refund to cover the reconditioning expenses.

GIGI BARCELONA will proceed with the refund within a maximum period of 15 days from the reception date of the returned article, and you will be sent a confirmation email.

All refunds will be made using the original method of payment.